Lesley has over 15 years of experience in human-centered design, user research, and service design. She has worked in the government domain for over 10 years, and in government healthcare (Centers for Medicare and Medicaid/CMS) for the last four years. She led the research and design team that is modernizing the institutional claim pricing system in CMS’ Office of Information Technology, and previously she led the modernization of a quality data submission and measures application for CMS/CCSQ. Lesley is a Nielsen-Norman Group certified User Experience Manager and has a graduate certificate in information design from the University of Baltimore. She is an Organizer of the Baltimore UX Meetup, a regional user experience community of practice and mentorship group.