About Us

Why Bellese

Since 2009 we have been involved in helping government agencies in their quest to improve the US healthcare system.

In this time we have been struck by the need - and struggles - of making fundamental changes: from a provider and payer-centric system to a patient-centric system, and from policy-driven design to human-centered design.

Healthcare costs are rising and patients need better access to cost and healthcare outcome data. The United States pays more for healthcare per capita but struggles to achieve the outcomes seen in other developed nations. These are the things that drive us. We believe we can improve the healthcare journey for everyone.

As a digital services company, we strive to understand the healthcare journey for patients, caregivers, providers, payers, and policymakers, so we can design digital services to support them. We design and build products in a way that reduces confusion, provides clarity, supports decision making, and streamlines the process so that the focus can remain on providing patient care, achieving improved health outcomes, and reducing costs and burden.

We strongly believe that technology, new ideas, and innovative methods help improve the healthcare journey and improve the engagement of citizens with the government agencies who serve them.

Our ability to design new and innovative solutions is our greatest strength. But our unique ability to transform legacy solutions using modern technology is our greatest pride. It takes careful planning supported by solid user research and service design to be able to make incremental changes to operational systems without causing disruption and confusion.

Success in this arena means we need to interpret policy and implement services that meet legislative requirements while also meeting the user’s needs. We need to build collaborative relationships with all stakeholder groups and develop ongoing feedback to foster service improvement efforts.

Our culture promotes experimentation and thrives on iterative feedback loops. This has helped us successfully modernize multiple enterprise healthcare information systems.

Here’s what we’ve learned so far:

  1. The best way to learn is to research and act
  2. People want to work with people they can trust
  3. To improve a service you must understand its users and their needs
  4. To understand an agency’s problem, you must understand the foundational laws and policies they support
  5. Transparency and a one-team mentality when working and aligning on a common goal enables success

We look forward to working with you on your journey!

Pam and John

I'm so proud of this project and the partnership between the Baltimore City Health Department, Code for Baltimore, and Bellese. [...] Bellese stepped up big time to support some of our most vulnerable residents.

Michael Fried Chief Information Officer, Baltimore City Health Department

Meet the partners

Pam Offutt Bellese profile photo

Pam Offutt

Pam is responsible for direction of operations, contract and program management at Bellese, providing guidance with a basis in decades of experience in planning, development, engineering, delivery, implementation, and executive leadership in the software and systems industries.

Concurrent with her duties at Bellese, Pam served as COO of Edaptive Systems, where she ran operational functions and provided contract oversight as well as directing the QIP program with Centers for Medicare and Medicaid (CMS). Edaptive experienced explosive growth under her stewardship, earning The Future 50 Award from SmartCEO Magazine on the way to an acquisition by publicly traded ManTech International Corporation in December of 2016.

Prior to her time at Edaptive, Pam was the Director of Enterprise Engineering at Arbitron. Responsibilities there included leading a team of 75+ systems development professionals, planning and executing annual budgets of $8M+, strategic planning and management of application and project portfolios, establishment of enterprise architecture, development of mission-critical business solutions, and leading IT policy, process and practice implementation and governance. Arbitron was acquired by Nielsen in 2012 for $1.26B.

Pam holds an M.S. in Computer Engineering with a Concentration in Digital Systems from Loyola University Maryland, and is a huge Orioles and Ravens fan.

Pam's Profile
John duClos Bellese profile photo

John duClos

John is responsible for business development and the engineering consulting practice at Bellese. Some of his specialties include shortening feedback loops in software engineering, business architecture, and organization digital services. John has been in the software solutions game for nearly 30 years.

Before co-founding Bellese in 2009, John was the Director of Software Engineering at Edaptive Systems, where he provided strategic technical planning and thought leadership to cross functional development efforts. Prior to Edaptive, he was Director of Engineering at General Dynamics Information Technology, where he directed teams of product development software engineering professionals to develop and maintain a healthcare business intelligence and analytics product suite. Prior to that he served as the Director of Engineering for Siemens’ Healthcare division, where he directed a global group of common product components and architectural modules of a major hospital information system product called Soarian. Earlier experiences include a stint as a Development Manager at Arbitron, where he led a PPM development team made up of software engineers, architects and analysts.

John holds an M.S. in Information Technology from American University, and is a die-hard Raiders fan.

John's Profile

Our Impact

Major milestones over the years

December 2020

Bellese Named a Top Workplace

For the 3rd year in a row, Bellese was recognized as one of the best places to work in the region by the Baltimore Sun.

See yourself at Bellese?

We're looking for talented and creative people to come and join our team to build technology for the greater good.

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