Blog

What’s My Job Title Again?

Making Sense of What You Do

By Eric Harris, DevOps Engineer Lead Engineering ManagerHave you ever had a job title that didn’t make sense? Are you unsure of where you sit within the org chart? Ar...

Towers Built on Sand - Part 2

A Case Study in Fixing Foundational System Flaws

Yesterday, we mapped the problem space of Healthcare Systems (HCSs) being implemented in Hospital Quality Reporting (HQR). We left off having a diagram of the user groups and their objectives that combined to make individual user stories. Let’s pick up where we left off.Step 3: Creating...

Towers Built on Sand - Part 1

A Case Study in Fixing Foundational System Flaws

For the last 20+ years, Human Centered Design (HCD) as a field has been working to patch the holes left behind by the first wave of website and system development that occurred with the dawn of the internet age. Although the first websites and systems on the internet were built out of good intentions and lots of hard work, it was a new frontier f...

Remain A Novice

A quick note on the importance of novices

Why novices are importantA novice is someone who has little to no experience in a given domain. We see them everywhere. You were one at one point, and so was I. In many ways I still am, and plan to be.I remember my early days, when it was both terrifying (I didn't seem to know anything in comparison to everyone else in the room) and thrilling (there was so much to learn every...